Frequently Asked Questions | Joel Fitzgerald Surfboards

FREQUENTLY ASKED QUESTIONS

Ordering, Customs & Stock

To place an order, browse our range of surfboards and select the model you’re interested in. On the product page, click Start Your Order to submit an order enquiry via our order enquiry form.

In your message, let us know the board model, dimensions, colouring, fin system, any custom options you’re considering, and whether you want your board to be built in Australia or Bali. Once we receive your enquiry, we’ll be in touch to confirm the details, pricing, and next steps before commencing your build.

For Custom Dims, you’ll have the opportunity to refine your design directly with Joel as part of the process.

Yes. To start your order, we require a 50% deposit. The balance is payable once your surfboard is finished and ready for delivery.

Once your order details have been confirmed, we’ll send you a digital invoice via email. This invoice can be paid securely online using major credit or debit cards through our checkout system, or via bank transfer if you prefer.

If you have any questions about payment options or need assistance, please contact us and we’ll be happy to help.

Yes. If you’re ordering within Australia, you’re welcome to collect your surfboard from our Byron Bay showroom once it’s ready. We’ll contact you to confirm when your board is complete and arrange a suitable pickup time.

Yes. If you’re travelling to Bali and would like a new board ready for your surf trip, you can place your order before you arrive. We’ll build your board in advance and deliver it directly to your villa, surf stay, or hotel once you’ve checked in.

To ensure your board is ready in time, we recommend placing your order at least 4 weeks before your arrival.

Yes. If you’re ordering within Indonesia or travelling to Bali soon, you’re welcome to collect your surfboard from our Canggu showroom once it’s ready. We’ll contact you to confirm when your board is complete and arrange a suitable pickup time.

Boards with Stock Dimensions are built to specifications that Joel has refined over many years of shaping. These boards follow his proven shapes, with pre-set dimensions and volumes, carefully dialled in for reliable, all-round performance. We can begin shaping boards with Stock Dimensions immediately after your 50% deposit is confirmed.

Boards with Custom Dims are based on Joel’s original plan shapes, with the option to fine-tune dimensions, volume, and tail shape—while staying true to the board’s original design and performance intent. Orders with Custom Dims involve additional communication with Joel and require extra time to prepare a new board file before shaping begins.

Boards with Stock Dimensions and Custom Dims are both made to order—meaning your order will be built specifically for you.

To order a board with Custom Dims, select Custom Order from the menu and complete the enquiry form. For custom dimensions or board design adjustments, you’ll work directly with Joel to refine a board tailored to your needs. For orders with Custom Dims a $140 AUD fee applies for preparing a custom board file.

Yes. If you’d like to add colour or custom finishes to your board, we offer a range of options including resin tints, cut laps, airbrush sprays, and finish choices such as matte or gloss polish.

Every Joel Fitzgerald Surfboard is made to order. For Australian orders, the build time is approximately 6 weeks. For Bali orders, the build time is approximately 4 weeks. Once your surfboard is complete and has passed our quality checks, we’ll arrange a dispatch for delivery.

Shipping, Delivery & Returns

Yes. We deliver surfboards Australia wide. Orders are safely packed to our specifications and delivered directly to your doorstep using a surfboard-specific courier service. Delivery timeframes vary depending on your location.

Yes. We can deliver your surfboard directly to your accommodation in Bali. If you don’t yet know your exact address, you can still place your order and confirm the delivery details with us once your travel plans are finalised. We can also safely hold your surfboard until you’re ready for delivery.

Yes. We ship surfboards worldwide, including to Europe, Japan and the United States. International orders are shipped by air and delivered directly to your door, with an estimated delivery time of approximately 5–7 business days. Tracking details are provided once your order has been dispatched.

All surfboards are carefully packed to our specifications to ensure they are well protected during transit. We also participate in an industry-wide initiative to re-purpose surfboard boxes where possible, helping to reduce unnecessary cardboard waste while maintaining safe and secure packaging.

As all Joel Fitzgerald Surfboards are made to order, we do not accept returns unless there is an order error, a quality issue, or damage during shipping or delivery. If you believe there is an issue with your board upon delivery, please contact us immediately with photos and a brief description of the problem. All return requests must be submitted within 24 hours of receiving your surfboard.

General Information

Our surfboards are made in our factories in Byron Bay, Australia, and Bali, Indonesia. The Byron Bay factory fulfils Australian orders, while the Bali factory fulfils orders within Bali and Indonesia.

We use premium-grade materials to build high-quality surfboards that offer an ideal balance of strength, flex, and durability. All materials are carefully selected to meet leading industry standards, from high-quality PU (polyurethane) foam blanks that provide refined responsiveness, to durable fiberglass cloth for added strength and longevity. All surfboards are glassed with industry-leading resin systems to ensure each board is built with optimal weight, durability, and performance.

Joel Fitzgerald Surfboards are built to perform across a wide range of conditions, from your local beach break to more challenging waves in remote locations. Boards produced in both Australia and Bali are constructed using premium materials and proven glassing techniques to achieve a balanced combination of strength, weight, and flex.

As with all surfboards, normal wear and tear will occur over time. With proper care, our boards are designed and built to remain reliable and durable throughout their lifespan, whether surfed locally or across the globe.

Caring for your board is key to preserving its quality, performance and longevity. Here are a few essential tips to keep your board in good condition:

Rinse your board with fresh water after every surf to remove salt buildup and sand.
Avoid prolonged exposure to direct sunlight to prevent yellowing and delamination. (If you're parking in direct sunlight, remember to move your board and place it in the shade).
Use a board cover to protect your board from dings, scratches and excessive heat.
Repair any dings immediately to prevent water from soaking into the foam.
Store your board in a cool, dry place, away from sunlight, when not in use.

By looking after your new board, you'll ensure it lasts longer, and continues to perform well into the future.